FAQ
Find the answers to your questions here.
Booking / Rebooking / Seat Reservations
| Booking / Rebooking / Seat Reservations | ||
|---|---|---|
| How can I book a flight with Edelweiss Air? | Right here on our website | |
| How many days in advance can I book a flight with Edelweiss Air? | Flights are bookable 320 days in advance. | |
| Can Edelweiss Air make any booking alterations? | Only if the flight was booked on edelweissair.ch, otherwise contact the agency that made the original booking. | |
| Where can I make a seat reservation? | Click here | |
| Can I reserve a seat with more leg room? | Click here |
Information
| Information | ||
|---|---|---|
| Where can I find out about Edelweiss Air arrival and departure times? | By clicking here, or by calling +41 43 816 50 60. | |
| Does Edelweiss Air give out any passenger information? | No information about passenger and crew members is given out. |
Safety
| Safety | ||
|---|---|---|
| Can mobile phones be used during a flight? | No, mobile phones must be switched off throughout a flight. | |
| Can laptops be used during a flight? | Laptops may be used during a flight, however, not during take-off and landing. The cabin crew must be contacted prior to use. | |
| Can a radio be switched on during a flight? | No, radios may not be used during a flight. | |
| Can a CD-/MP3-Player be used during a flight? | Yes, you can use CD-/MP3-player during a flight, but not during take-off and landing. | |
| Can I take alcohol into the aircraft? | The consumption of self-brought alcohol within the aircraft is prohibited. | |
| Is smoking permitted on board Edelweiss Air? | All Edelweiss Air flights are non-smoking-flights. |
Health
| Health | ||
|---|---|---|
| Can I take a syringe into the aircraft for medical reasons? | Yes,but you need a medical certificate. | |
| What do pregnant women need to know? | Up to the 36th week, pregnant women are allowed to fly without a medical certificate. | |
| Where can passangers with a wheelchair sit? | A320: seats 2-10D und 14-36D A330-200: seats 1-5 BDGJ und 24/25/30/31 J A330-300: seats 1-6BDGJ und 8-37 BDGJ, 38/39DG |
Luggage
| Luggage | ||
|---|---|---|
| How much luggage may I checked-in? | Economy Class: 1x max. 23kg (exception Beirut, Kilimanjaro/Mombase 2x max. 23kg), Business Class 2x max 32kg. | |
| How large may my hand luggage be? | maximum 55x40x20cm | |
| What do I need to do if I want to bring a bicycle with me? | Bicycles can be checked-in regularly (well packed to avoid any damage). The charges you find here: sporting equipment. | |
| Does Edelweiss Air transport just freight? | Freight can be registered with SWISS WorldCargo, Tel. +41 848 80 2000. | |
| What do I do if my luggage arrives late? | Contact the lost and found counter in Zurich or at your destination to fill in a PIR. | |
| What is a PIR? | A PIR is a Passenger Irregularity Report. | |
| What do I need to do if my luggage gets damaged? | Register the damage at the the lost and found counter in Zürich or at your destination and fill in a Passenger Irregularity Report (PIR). | |
| What do I do if something gets stolen from my suitcase? | Take out a baggage insurance. Edelweiss Air does not bear any liability for stolen luggage. |
Animals
| Animals | ||
|---|---|---|
| Can I take my dog into the aircraft? | Yes, animals are allowed in the passenger cabin, a reservation required. You can find details here. | |
| Are animals given something to drink during the flight? | Unfortunately, animals cannot be given any food or drink, given that they travel in the luggage hold (which is lit and heated). | |
| What are the sizes and prices of dog transportation kennels? | Small, 57x37x36cm, CHF 86.- Medium, 71x50x51, CHF 136.- Intermediate, 82x57x60cm, CHF 224.- Large, 93x65x68cm, CHF 256.- Extralarge, 105x75x79cm, CHF 328.- Softbag (for cabin use only) 48x28x28cm CHF 64.- | |
| Where can dog transportation kennels be purchased? | At Swissport, Zurich-Airport, Tel. +41 43 812 51 15, or in a good pet shop. |
Prior to Departure
| Prior to Departure | ||
|---|---|---|
| Can I check-in the evening before my flight? | Yes, in Zürich between 20:00 and 22:00 and in Geneva between 18:00 and 20:00. | |
| Is the evening check-in available for all flights? | No, not for the flights to Pristhina and Skopie. | |
| Is it possible to check-in for Edelweiss Air flights at an SBB counter (Swiss train station)? | Yes, check-in is possible at many Swiss train stations. Details you find here. | |
| When do I have to be at the airport, at the very latest? | 90 minutes prior to the scheduled departure time. Boarding starts 30 minutes prior to departure. If you have checked in the evening before, you should be at the airport (passport control) no later than 60 minutes prior to the scheduled departure time. | |
| Is there a flight service for unaccompanied children? | If a child (5 - 12 years) is travelling on his/her own, accompaniment (to the gate and at the flight destination up to customs) can be arranged. This service can be ordered on our website or at your travel agency. | |
| What special meals can be pre-ordered through my travel agency? | You find our special meals here. | |
| Where do I get information about the immigration requiries? | Visa hotline: Link | |
| What do I need to know when travelling with a baby? | Baby baskets are available for babies up to the age of 8 months (maximum 70cm/11kg). Book the baby basket when booking your flight on edelweissiar.ch or at your travel agency. | |
| Where can a baby basket be installed? | A330-200: 1 A/D/K in Business Class and 7 D/K/F and 28 D/E in Economy Class. A330-300: 1 A/D/K in Business Class and 7D/F and 28DF in Economy Class. A320: 1 A/F, Business Class only. Further information on travelling with babies are available here. |
On Board
| On Board | ||
|---|---|---|
| Which type of aircraft flies long-haul? | Aircraft A330-200 and A330-300. | |
| Which type of aircraft flies short-haul? | A320. | |
| How many seats does the A330-200 have? | 285 seats | |
| How many seats does the A330-300 have? | 332 seats | |
| How many seats does the A320 have? | 168 seats. | |
| Where are seats with more leg room located? | in the emergency exit rows | |
| Are there seat rows without windows? | No. | |
| Where can Edelweiss Air Logo Items be purchased? | Either during flight or on our website |
Miles & More
| Miles & More | ||
|---|---|---|
| Is Edelweiss Air a Star Alliance member? | Since November 2008, Edelweiss Air is an integrated member in the Lufthansa-Group and an affiliate of Swiss International Air Lines. However, Edelweiss Air is not a Star Alliance member. | |
| Can I earn Miles and More miles with my Edelweiss Air flight? | Miles and More is the SWISS frequent flyer programme. Passengers, who travel on Edelweiss Air flights with a SWISS ticket, qualify for earning Miles & More miles. Those passengers must hold a codeshare SWISS (LX) ticket, with a ticket number starting with the numbers "724" for their Edelweiss Air flight. Further information and contacts are available on the webpages of SWISS and Miles & More. |
Last Minute
Specials
Web Check-in
Edelweiss Air web check-in - simple, fast and convenient.
Our web check-in enables you to already check in, choose your seat and subsequently print out your boarding card from the comfort of your home 23 hours before the flight.
Text message (SMS) notification
Up-to-date information via SMS in the event of delayed flights.
Register here and we will inform you in the event of delays of your Edelweiss Air flight.
Car rental
Edelweiss Air and Hertz.
Profit now from most attractive benefits for Edelweiss Air customers. Book your car here - to any of our destinations.
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